Terms & Conditions

The following paragraphs contain the general terms and conditions under which Zippy Shell Incorporated (“ZippyU”) is engaged in the movement, transportation, storage of personal items including, but not limited to, packages, within the United States alone or jointly through interchange with its affiliates. ZippyU reserves the right to amend any portion of this service explanation at any time.

STORAGE SERVICES

Storage Services include the storage of the Customer’s possessions at a storage facility owned, operated or rented by Zippy Shell franchises. The Customer shall present labeled packages and personal goods to movers at time of pickup. ZippyU shall transport goods to storage unit and will store the student’s items until customer selects or requests delivery or self-pickup of their items.

PICKUP SERVICES

ZippyU offers free, on-campus pickups on pre-scheduled dates that coincide with a majority of student’s move-out at the end semesters/quarters. If there are no free pickups scheduled or the free pickups available do not work for a student, then a special pickup can be scheduled for an additional fee. The price of special deliveries may vary by franchise location, depending on the market. Special pickups and redeliveries must be scheduled at least 2-7 days (depending on franchise location) in advance depending on your local franchise location’s availability. Customer agrees to be present to release their goods at the specified pickup/drop-off date, time, and location.

Changes to the previously scheduled pickup/drop-off dates or location must be communicated by the Customer to ZippyU at least 2-4 days (depending on franchise location) prior to the earlier of the originally scheduled pickup/drop-off date and the new pickup/drop-off date. Changes made within 1-4 days (depending on franchise location) of pickup/drop-off are not guaranteed. An additional change fee may be assessed.

MISSED PICKUPS

In the event that the Customer is not present for the Customer’s scheduled pickup date and time, ZippyU representatives will attempt to contact the student before returning back to storage location, and the Customer will have to reschedule the pickup. If this happens, the Customer will be responsible for paying a special pickup fee and/or a missed pickup fee. Failure to be present for a drop off or pick up time will result in a penalty fee.

DELIVERY SERVICES

ZippyU offers free, on-campus delivery on pre-scheduled dates that coincide with a majority of student’s move-in at the beginning of semesters/quarters, or if permitted by the school, delivery may occur before the semester start, with boxes/items being delivered and secured in students’ locked room. If there are no free deliveries scheduled or the free deliveries available do not work for a student, then a special delivery can be scheduled for an additional fee. Special deliveries must be scheduled at least 2-7 days (depending on franchise location) in advance. Customer agrees to be present to release their goods at the specified delivery/drop-off date, time, and location.

Changes to the previously scheduled pickup/drop-off dates or location must be communicated by the Customer to ZippyU at least 2-4 days (depending on franchise location) prior to the earlier of the originally scheduled pickup/drop-off date and the new pickup/drop-off date. Changes made within 1-4 days of pickup/drop-off are not guaranteed. An additional change fee may be assessed.

MISSED DELIVERY

In the event that the Customer is not present for the Customer’s scheduled delivery date and time, ZippyU representatives will attempt contact student before returning back to storage location, and the Customer will have to reschedule the pickup. If this happens, the Customer will be responsible for paying a special delivery fee and/or a missed delivery fee. Failure to be present for a delivery time will result in a penalty fee.

MOVING OFF CAMPUS

Customers moving off campus do not qualify for free delivery and are subject to a special delivery charge. Off campus is defined as any Residence Hall or Dormitory that has not been defined as being On campus, by the school or the local franchise. Special deliveries must be scheduled 2-7 days (depending on franchise location) in advance.

ACCESS TO STORED ITEMS

Students may access their belongings while in storage. Please contact your local storage provider to arrange a time. Some Locations do not offer access to items at the storage facility. Please contact your local provider in order to arrange a time for delivery.

SUPPLY KITS

Supply kits are provided free with the purchase of each storage package. Every ZippyU Supply Kit includes appropriate number of 4.5 cubic foot cardboard boxes measuring 24x18x18” (HxLXB), 1 roll of packing tape, and 1 permanent marker.

Each supply kit will be dropped off at designated school locations according to established drop-off schedule, or if supported by local franchise, kits will be shipped to the Customer via Carrier to the address that the Customer provides during the order process. Supply kits are available to order up until 10 business days prior to the Customer’s pick-up date.

ZIPPYU SERVICE GUARANTEE

The Customer recognizes that ZippyU or School/College/University will not be held liable for loss or damage to the Customer’s belongings after delivery has occurred. The Customer recognizes that only loss or damage caused by the negligence of ZippyU will be covered by the declared value policy, as described in these Terms and Conditions.

ZippyU guarantees on-schedule pickup and delivery of storage items. Each Customer will be given a maximum window of six hours during which pickup or delivery will occur, with times split across various school locations according to established schedules. Guarantee is subject to and not limited to the conditions below:

  • The Customer was present in the Customer’s residence or residence designated location throughout the ENTIRE applicable time window.
  • In the case of pickup, the Customer has all packages packed, labeled, and prepared for pickup prior to ZippyU’s arrival.
  • In the case of the delivery of stored goods, the Customer has correctly labeled each of the Customer’s packages.
  • ZippyU is notified in writing or by telephone of a service failure within seven calendar days from the date of the scheduled pickup or delivery.
  • The guarantee does not apply if the failure to perform within the pickup or delivery window is due to causes beyond ZippyU’s control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the stored items; public authorities acting with actual or apparent authority on the premises; acts or omissions of police or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in ground transportation networks, such as weather phenomena; and natural disasters.

COMMODITIES HANDLED AND RESTRICTIONS ON SERVICE

ZippyU provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer’s failure to adhere to these service restrictions. No storage service shall be rendered:

  • In the case of articles of unusual value, or of single packages having a value of more than $1,000 (U.S).
  • For items containing valuables such as jewelry and collectibles.
  • For hazardous materials and firearms.
  • For any perishable items.
  • For any items that are prohibited by law or regulations of any federal, state, or local government in the U.S.

ZippyU will not store packages containing liquids and the Customer acknowledges that the Customer is liable for any damage that the Customer’s storage contents may inflict on the property of others.

ZippyU reserves the right to refuse any package that by reason of the dangerous or other character of its content, is liable, in the judgment of ZippyU, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packed or wrapped.

PAYMENT FOR SERVICES

The Customer agrees to pay the total cost of the services provided by ZippyU based on the number and type of items tendered to ZippyU at the time of pickup/drop-off. If customer presents boxes or a la cart items at time of pickup which were not prepaid, additional fees will apply and will be charged upon receipt at the storage facility.

The Customer agrees to enter a valid credit or debit card at checkout to ensure proper credit for billing purposes.

All charges for services are due and payable prior to the pickup/drop-off of the Customer’s possessions. The Customer hereby authorizes ZippyU to charge the Customer-provided credit card or bank account for the balance owing for services rendered and any additional fees.

Checks or cash are not accepted.

The Customer acknowledges that the Customer remains indebted to ZippyU for any balance owed on the Customer’s account as a result of invalid credit or debit card information. If the Customer has failed to pay the charges for the services or any additional fees prior to the date of scheduled delivery of stored packages, ZippyU reserves the right to hold the Customer’s possessions until payment has been received in full.

Each ZippyU location is individually owned and operated and reserves the right to provide a refund on cancelled services or where they see fit. Each ZippyU location also reserves the right to deny a refund if cancellation is too close to the scheduled pick up time, or after boxes have been drop-off or shipped, or where they don’t deem it appropriate.

There are no exchanges on ZippyU services, and services are not transferrable to another student.

USE OF INDEPENDENT AGENTS

ZippyU utilizes moving vendors while performing services for the Customer. The Customer acknowledges use of third parties and agrees that the Customer has no contractual relationship with these third parties.

DECLARED VALUE – COVERAGE AVAILABLE

ZippyU automatically protects each package and/or item against loss or damage up to a value of $100. Customer may opt to purchase additional declared value at time of checkout. If no additional protection is purchased the Customer agrees that the released value of each package is no greater than $100.

We have additional content protection available for you to purchase, please contact your local ZippyU provider to learn more.

Content Protection

Content protection includes protection of your items against fire, smoke damage, lightning, explosion, earthquake, windstorm, hurricane, tornado, water damage (excluding flood), hail, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage, vandalism, subsidence, building collapse, sinkhole collapse, falling objects, weight of snow, ice or sleet, impact by vehicles or aircraft. Moth, insect, rodent or vermin damage.

The Owner will not pay for loss of or damage to goods that are in transit, in the open and not in a locked fully enclosed storage space; accounts, bills, currency, deeds, evidence of debt, securities, money, or notes; any goods you are not permitted to store under the terms of the Rental Agreement; jewelry, watches, precious or semi-precious stones and stamps (exceeding $500 combined total); furs, antiques, works of art, mobile phones, perfumery, wines, cigars.

Losses Not Covered Under Content Protection:

  1. a) Loss or damage to Tenant’s stored goods caused by flood,; surface water, underground water, storm, surge, waves, tidal water or overflow from any body of water, water that backs up through or overflows from a sewer drain or sump; mold, mildew, or wet or dry rot.
  2. b) Terrorist attack, war or military action.
  3. c) Loss or damage resulting from unknown or mysterious causes.
  4. d) Consequential loss of any kind or description.
  5. e) Nuclear reaction, radiation or radioactive, biological or chemical contamination.
  6. f) Moths, insects, rodents or vermin damage (covered up to $500).
  7. g) Loss of data records other than the cost of blank data carrying materials.

We have additional content protection available for you to purchase, please contact your local zippyu provider to learn more.

CLAIMS

In the case of damage to stored packages, please take photo’s of damaged boxes/items before opening any damaged cartons must be inspected in the presence of a ZippyU representative at the time of delivery. All damaged boxes must be opened at the time of delivery, and documented by a ZippyU representative. For lost items, the Customer must notify the ZippyU representative of missing items at the time of delivery of the other packages and sign the delivery receipt amended for the lost package.

Claims for loss of, or damage to, the Customer’s property must be filed with ZippyU by requesting a claims form. Claims shall be deemed waived if not filed within 10 days following delivery of the damaged package or, in the case of a lost item, within 10 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and all required documentation, ZippyU will process the claim and issue a formal reply to the Customer within 30 days of receipt. For more information regarding claims or to request a claim form please email or call your local ZippyU franchise.